For pre-sales questions, please view our Sales Contacts.

Support Business Hours - Monday Through Friday - 8:00 a.m. to 5:00 p.m. (MST):

At our headquarters In Tempe, Arizona, we operate a factory service center and provide customer and technical support for our Satellite Modems, Modem Accessories, Performance Enhancement Proxies, Encapsulator and Receivers, Converters, Transceivers, Amplifiers and Terminals. We provide complete technical, operational and problem solving support. And, our factory-trained and experienced personnel will provide you with the highest level of technical service.

Based in our Fremont, California facility, we operate a customer service group to support technical issues related to Vipersat enabled networks. The Customer Technical Assistance Center (CTAC) team can provide you with support in all aspects of the network including the installation, set-up, configuration, operation, and training of a Vipersat network. Our factory trained specialists are prepared to assist you with questions you have about IP enabled modems operating in Vipersat mode, as well as helping you with the Vipersat Management System (VMS).

Our subsidiary Memotec, based in Montreal, Canada, operates a customer support team providing post-sales support for CX-U RAN Optimization and NetPerformer Satellite Routers. Our knowledgeable technicians and engineers are available to provide support through customer training and network deployment assistance (configurations, network design analysis and consultations).

The customer service team for the FX series WAN optimization and ADC optimization products operates from Dayton, Ohio. The customer support team is available to answer pre-sales product related questions, to provide network diagnostics, and to provide assistance in product evaluations. Post-sales support includes installation and set up support as well, as maintenance related-questions.