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Below is a summary of our warranty policy, our authorized service centers, instructions for requesting RMA numbers and out-of-warranty repairs, and other service information.

Comtech EF Data Radyne

Warranty

WarrantyComtech EF Data products are warranted against defects in material and workmanship for a period of two years from the date of shipment. During the warranty period, Comtech EF Data will, at its option, repair or replace products that prove to be defective. For equipment under warranty, the customer is responsible for freight to Comtech EF Data and all related custom, taxes, tariffs, insurance, etc. Comtech EF Data is responsible for the freight charges only for return of the equipment from the factory to the customer. Comtech EF Data will return the equipment by the same method (i.e., Air, Express, Surface) as the equipment was sent to Comtech EF Data.

See complete Warranty Policy.

Service Centers

Service CentersWe have authorized service centers worldwide providing in-country support. Our service centers can assist you with technical support and equipment repairs.

Return Material Authorization

RMAReturn Material Authorization Instructions: (Printable Version)

  1. Any equipment returned to Comtech EF Data must have a Return Material Authorization number prior to receipt. To request RMA numbers and out-of-warranty repairs, please use the RMA Request form.
  2. Your RMA# is Valid for 120 Days from date of issue. If a time extension is required please notify our customer service department.
  3. Comtech EF Data advises all customers to securely package any returned items to prevent possible damage during shipping. The sender should fully insure returned items, as Comtech EF Data can not be liable for any lost or damaged goods.
  4. Send RMA equipment to:

    Comtech EF Data
    2114 W. 7th Street
    Tempe, AZ 85281 USA
    EIN: 86-0994808

    NOTE: The Port of entry is Phoenix, Arizona

  5. Please make sure that the RMA# is clearly marked and appears on the outside of the box.
  6. Please return only the item listed under the RMA. Comtech EF Data is not responsible for other items such as installation kits, mounting hardware, etc.
  7. Comtech EF Data does not accept C.O.D. shipment. All returns must be pre-paid by the sender.
  8. The equipment owner is responsible for all international Customs, Duties and Fees. To expedite the return of this item, a customs declaration document from the country of origin stating the reason for return, accurate item description and declared value should be included with the RMA.
  9. For all international returns, the Port of Entry should be stated as Phoenix, Arizona USA.
  10. Please refer to the RMA# in all future correspondence regarding this particular Item.
  11. Service charges will include all parts, labor, testing and a 90 day warranty on the repair.
  12. Effective October 1, 2004, for all in-bound customs clearance of international shipments, the Department of Homeland Security (DHS) Bureau of Customs and Border Protection (CBP) and Bureau of Immigration and Customs Enforcement (ICE) require that our unique Export Identification Number (EIN) be clearly noted on ALL documentation from the vendor/customer.

All returning RMAs, all new Purchase Order shipments and any other in-bound international shipments requiring customs clearance (including Canada), must note the following as the consignee:

Comtech EF Data Corporation
2114 W. 7th Street
Tempe, AZ 85281 USA
EIN: 86-0994808

Payment Terms – Non-Warranty Repairs

PaymentPrepayment via Wire Transfer or Credit Card is required unless Net Terms have been previously established. A Purchase Order is required for non-warranty repair orders. Repair work will not begin until Purchase Order and Prepayment (if applicable) are received.

Questions – Contact Us

For status, repair pricing, shipping information and all other administrative assistance, please send email to: service@comtechefdata.com

Memotec

Warranty

WarrantySee complete Warranty Policy.

Return Material Authorization

RMAFor Memotec equipment return and repair, please complete the RMA form and send to: memotecrepair@memotec.com

Questions – Contact Us

QuestionsFor status, repair pricing, shipping information and all other administrative assistance, please send email to: memotecsupport@memotec.com

For pre-sales questions, please view our Sales Contacts.

Support Business Hours – Monday Through Friday – 8:00 a.m. to 5:00 p.m. (MST):

Comtech EF Data & Radyne

Comtech EF Data Radyne

  • Advanced VSAT Solutions
  • Satellite Modems
  • Modem Accessories
  • Amplifiers
  • Converters
  • Transceivers
  • Terminals
Tel:+1.480.333.4357
Fax:+1.480.333.2500
Email: techsupport@comtechefdata.com
  • IP-Enabled Satellite Modems
  • IP-Based Modem Accessories
  • Encapsulators, Receivers, Filtering & Encryption
  • turboIP® Performance Enhancement Proxies (PEP)
  • SkyWire™ MDX420 Satellite Network Gateway
Tel: +1.480.333.2433
Fax: +1.480.333.2161
Email: cdmipsupport@comtechefdata.com
  • Vipersat Network Products
  • IP-Enabled Satellite Modems used in conjunction with VMS
  • Advanced VSAT Solutions used in conjunction with VMS
Tel: +1.510.252.1462 – select option #2
Fax: +1.510.252.1695
Email: supportcvni@comtechefdata.com

After Hours and Weekends:

Comtech EF Data – Tel: +1.480.333.4357
Radyne – Tel: +1.602.980.5220

Memotec Products

Memotec

  • CX-U: RAN Optimization
  • NetPerformer: Satellite Routers
Tel: +1.514.738.4781
Fax: +1.514.738.4436
Email: memotecsupport@memotec.com
Business Hours – Monday Through Friday
8:00 a.m. to 5:00 p.m. (EST)

Stampede Technologies

Stampede

  • FX Series Application Delivery Controllers
  • FX Series WAN Optimization Controllers
Tel: +1.937.291.5035
Fax: +1.937.291.5040
Email: stampedesupport@comtechefdata.com
Business Hours – Monday Through Friday
8:30 a.m. to 5:30 p.m. (EST)
After Hours and Weekends: +1.937.291.5035

Director of Customer Relations

Steve Birkholz
Tel: +1.480.333.2385
Fax: +1.480.333.2500
Email: sbirkholz@comtechefdata.com